Refund Policy
Effective Date: [Insert Date]
At Conglomerate Basketball, we strive to provide high-quality basketball programs and experiences. We understand that circumstances can change, and this Refund Policy outlines the conditions under which refunds may be granted for club services, events, and merchandise.
1. Membership Fees
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Non-Refundable: Club membership fees are generally non-refundable, as they cover administrative, facility, and staffing costs.
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Exception: If a refund is requested within 7 days of initial registration and before any participation, a partial refund may be considered at the club’s discretion (minus a processing fee).
2. Training Sessions / Clinics / Camps
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If a participant cancels at least 48 hours before the start of a session, a credit or partial refund may be issued.
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No-shows or cancellations made less than 48 hours in advance are not eligible for refunds.
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If the club cancels a session (e.g., due to weather or low enrollment), participants will receive a full refund or credit.
3. Tournaments / Events
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Registration fees for tournaments or special events are non-refundable unless:
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The event is cancelled by the club
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The participant provides written notice at least 7 days prior to the event, in which case a credit or partial refund may be offered
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4. Merchandise
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Merchandise (e.g., jerseys, apparel, gear) can be returned or exchanged within 14 days of purchase, provided:
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The item is unworn, unused, and in original packaging
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The item was not customized (e.g., name or number added)
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Refunds for returned merchandise will be issued to the original payment method.
5. Injury or Medical Withdrawal
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If a participant must withdraw from a program due to illness or injury, we may offer a pro-rated credit or partial refund with valid documentation (e.g., doctor’s note).
6. How to Request a Refund
All refund or credit requests must be submitted via email to:
📧 theconglomerateunit@gmail.com
Include your full name, program or item details, and reason for the request.
7. Processing Time
Approved refunds are typically processed within 7–10 business days. Credits may be applied immediately to future club offerings.
8. Final Decision
All refund decisions are at the sole discretion of Conglomerate Basketball Club management. We aim to handle all requests fairly and transparently.
